Google’s Ascent With User Experience
December 29th, 2016 by
Being found on the internet is essential to any business. We all know it, but few understand what it takes to be found. Luckily, there is an easy approach to beginning your own online marketing journey.
Start by looking at Google, not as a search engine where businesses tirelessly compete to appear at the top spot, but as a user tool. Back in the ancient times of the internet, Yahoo had a $125 billion market cap, and Google was hoping to be acquired for $1 million. As time marched on, Google surpassed Yahoo as the number one search engine because of one key difference between them: the user experience. Google didn’t provide results promoting Google brands or its own material. Instead, it happily delivered the most relevant search results to the user. Results that took the user to a different website.
While this may seem counter-intuitive—helping users leave your site and go to another—it has proved successful. Sure, users temporarily left Google by clicking on a third party’s link; it also guaranteed their return. Such a great user experience will entice anyone to return time and again for a similar experience. This is how Google surpassed Yahoo as the leading search engine, and it’s the best way for you to start your online marketing process.
The lesson for you to take away as you embark on your journey is to put user experience first. When creating your website or content, don’t try to be overly fancy or technical. Start by making it simple and convenient. Websites become popular when users can easily navigate and find content that is relevant to their search. Don’t try to force your consumer into a Corvette when they are really looking for a minivan. Your customers will thank you when they can easily access your website, it loads quickly, and the information they are searching for is plain for them to see and understand.
Going forward, as you build out your website, keep the consumer in mind each step of the way. How would you want to interact with the website of a business like yours? If you don’t know where to start, talk to the friend who doesn’t quite understand what you do. They can be your guide, explaining how they would want to navigate your site and their desired outcome. Use this to cater each step of the user experience to your actual users.
Your reference to desire paths (the photo) couldn’t be more accurate. Good post!