Posts Tagged ‘spam’

Unethical Customer Reviews Can Cost You Big

Wednesday, July 15th, 2009

Lifestyle Lift is learning the cost of unethical customer reviews. The New York State Attorney General has reached a $300,000.00 settlement with cosmetic surgery company Lifestyle Lift in response to fabricated consumer reviews.

It appears that Lifestyle Lift was directing employees to spend their time in reviewing their own facilities.

Lifestyle Lift is a plastic surgery chain store. From those online customer reviews one finds, which appear truly authentic, they’re not doing so great in good old fashioned customer service. According to the article in the NY Times it seems that Lifestyle Lift is resorting to aggressive reputation management techniques to suppress bad reviews and advance their own message.

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