Social Media, You Don’t Have To Be A Wizard
May 5th, 2014 by
You know your target demographic. If you don’t, social media should be the last thing on your mind. Properly addressing your demo group is essential in establishing a relationship with your followers on any social media platform.
Social Media Optimization (SMO) is used to directly target potential customers with relevant information, and eventually provide them with opportunities and incentives to become active customers. Proper SMO should also give current customers incentive to provide positive feedback so that others view your brand as trustworthy.
For professional organizations, like law firms, business consultants, or industrial suppliers, news and advice are likely the fastest way to become a trusted voice amongst your demographic. Provide information your clients can use, “Tips to protect your rights,” or “Break through in industrial oven designs.” Be a voice of insight at the forefront of your field.
If your target is the general public you need to be both friendly and local. Plus, direct social media interaction is key. If you post about an upcoming event in town, keep an eye out for responses on your Facebook feed or from your Twitter followers. Be aware of comment chains on your feed; respond to comments in an upbeat and positive way. Generally resist the urge to comment outside of your own page in regard to individuals (it can be viewed as overreaching or unprofessional).
I know it sounds obvious but social media should be social and light hearted, so any sales efforts should be low pressure if they occur at all. A more effective strategy is to create interesting internal blogs, (then spread them through social media) so that you increase traffic to your page, which increases the chances of a conversion. You may not go viral but you can still reach your audience.