Online Reviews and Reviewers: Using Yelp's Messaging Features

March 27th, 2012

I discussed the value of online reviews in my previous blog post — check it out here: The Importance of Online Reviews: What Your Customers Really Think.

I’d like to delve more deeply into the subject to discuss the ways in which a business owner can use reviews in a proactive manner. Since you’re obviously already following the best practices I described in my last post, I won’t go into depth about them here.

If you are actively involved in your online presence, it’s likely you have heard of Yelp! If not, see below for an introduction to the variety of tools that are available to business owners. It’s brief and very informative!

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The Most Impactful Restaurant Review Directories (According to Google Data)

March 20th, 2012

We all know that online reviews are important because more and more potential customers are consulting them before they make a purchase decision; simultaneously, reviews are all over the place and popping up in web search results. Sometimes, even when someone searches for your business name, a review site is the first result. It makes sense, then, that you would need to manage your presence on these sites — but where to start?

buying cycle for restaurants online with seo

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5 For Friday -- Links, Stories & Posts For Your Weekend

November 11th, 2011

Forget Facebook: 4 Reasons Your Company Needs a Google+ Page — Inc.com

While some discouraging stats about the use of Google+ have emerged in recent days, there’s no reason to give up the ghost just yet — particularly with the recent introduction of G+ business pages. If you’re hesitating to jump into the pool and establish your business on G+, linger no longer — Inc.com’s Abram Brown is here to give you the skinny on why getting in early is a smart move for small businesses and mega-corporations alike.

Content Marketing Essentials: Tactical Advice From A To Z — Search Engine Land

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Google Absorbs Zagat in Their Quest for World Domination

September 8th, 2011

Google has had a busy year. The launch of “Facebook killer” Google+ surely had many of their available hands busy, but apparently not too busy to keep working on acquisitions: It was announced today that Google has purchased Zagat, the well-known publisher of restaurant and business ratings.

Marissa Mayer, Vice President of Local, Maps and Location Services for Google, shared in a Google blog post that she was “thrilled” to announce the acquisition. She says: “Moving forward, Zagat will be a cornerstone of our local offering—delighting people with their impressive array of reviews, ratings and insights, while enabling people everywhere to find extraordinary (and ordinary) experiences around the corner and around the world.”

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Google Isn’t Bowing Down

July 25th, 2011
So, in case you haven’t heard, there was a major update to Google Places late last week. My Friday was filled with confusion, frustration and a feeling of something worse to come. It was sort of like a David Lynch movie with a Local twist. Now that the smoke has cleared, one question remains. What is Google up to?

Google Places Update

Before I get into the possible reasons for this update, here is a rundown of the most prominent changes that have been made to business listings on Google Places.

  • Google reviews are the only ones to include snippets now.
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  • We are a Microsoft Advertising Accredited Professional Company
  • We are a Google AdWords Certified Partner
  • I am speaking at SMX Advanced
  • I am speaking at SMX West
  • I am speaking at SMX East
  • I am speaking at DMS 2011
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  • We are an inc 500 company

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