Website Promotion is not Voodoo

These days it is really easy to tarnish the online reputation of a company.  Just one bad review or article posted on a high traffic web site is all it takes.  In most instances it is impossible to have negative comments and stories removed.

The best way to fight negativity is through positivity.  The simplest way to do this is to drown it out.  Good news can chase bad news down the search engine ranks to the 2nd or 3rd page, where it is less likely to be found.

Here are some action steps:

The reason testimonials and reviews are so powerful is because they provide a third-party (and hopefully, unbiased) opinion of what actual users think about products and services. Google knows this and considers reviews and citations an important factor in local search rankings.

Studies have shown that not only do long customer stories (2.5 times longer than reviews) lead to increased, more relevant search results, but increasing website interactivity with fresh, real-world content like customer questions and answers can increase sales conversions and lower customer service costs. For some business owners online reviews have become far more useful than the traditional print yellow pages and savvy business owners have figured out proactive ways to use online review sites.

Lifestyle Lift is learning the cost of unethical customer reviews. The New York State Attorney General has reached a $300,000.00 settlement with cosmetic surgery company Lifestyle Lift in response to fabricated consumer reviews.

It appears that Lifestyle Lift was directing employees to spend their time in reviewing their own facilities.

Lifestyle Lift is a plastic surgery chain store. From those online customer reviews one finds, which appear truly authentic, they’re not doing so great in good old fashioned customer service. According to the article in the NY Times it seems that Lifestyle Lift is resorting to aggressive reputation management techniques to suppress bad reviews and advance their own message.

“Markets are conversations”, states the Cluetrain Manifesto, the online reputation managers’ Bible. And if you sell any kind of product or service today, you must be part of the conversation or get left out.

Crowd Pleaser - The Power of Word of Mouth

In the days before the internet, reputations were built on word-of-mouth (WOM) and reputation management was a term that referred to damage control and crisis communications. The growing reach of the internet means that online business is now a two-way conversation.

I’d like a little help here please. Like my friend, Portland OR Web Designer, David Mihm I needed a head shot for SMX Local Mobile where I’ll be on a panel with a fine bunch of fellows on ranking factors for local search.

I went to see one of our clients Jessica Johanningmeier a New Orleans Wedding Photographer to have her shoot a few.

“Make me look young, thin and beautiful” I said and she felt right at home.

So without further ado I give you the choices. Please have a look and tell me in the comments which is your favorite:

So, I was reviewing my ranking for “Swine Insemination” on the heels of my last post and noticed the ad on the right, below:

Swine Insemination and Reputation Management