Author Archive

Burying Negative Content – What to Do Versus What Not to Do

Tuesday, March 2nd, 2010


These days it is really easy to tarnish the online reputation of a company.  Just one bad review or article posted on a high traffic web site is all it takes.  In most instances it is impossible to have negative comments and stories removed.

The best way to fight negativity is through positivity.  The simplest way to do this is to drown it out.  Good news can chase bad news down the search engine ranks to the 2nd or 3rd page, where it is less likely to be found.

Here are some action steps:

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Practical Ways to Combat Potential Negative Publicity

Thursday, January 14th, 2010
I am super excited! After weeks and weeks of searching, I finally found the red, snakeskin platform pumps I have been looking for! Of course, before I make the purchase (and part with that amount of money for a pair of shoes), the first thing I do is Google them and look at customer reviews to see what other users have to say…”Worst shoes ever bought”…”Heel broke after one wear”…”Leather stretched”…”Strap punctured”.  Shockingly, they are all negative!

WOW! This company truly needs some online reputation management. Online reputation management is simply the process of monitoring a brand online, dealing with anything negative and understanding how to be pro-active to prevent negative content. The tactics are mostly used by companies to pro-actively protect their reputation from damaging content found online, unfortunately some companies use online reputation management to reactively “fix” the damage that is already done.

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Secret of Successful E-Mail Newsletters

Tuesday, September 22nd, 2009

Many clients ask what the point of an e-mail newsletter is and how it can help them grow their business.  Will people read it?  Will it clog up potential customer inboxes? How much is it?

There are several reasons I recommend e-mail newsletters. Not only do they provide free information, they are also one of the least expensive and most effective tools to draw attention to a site.  Below are some additional advantages to implementing a company e-mail newsletter.

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