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	<title>Comments on: Unethical Customer Reviews Can Cost You Big</title>
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		<title>By: Will Scott</title>
		<link>http://www.searchinfluence.com/2009/07/unethical-customer-reviews/comment-page-1/#comment-24602</link>
		<dc:creator>Will Scott</dc:creator>
		<pubDate>Wed, 15 Jul 2009 21:34:29 +0000</pubDate>
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		<description>@David, I totally agree. It should be a no brainer to make the ask. Particularly in so high-touch a field as plastic surgery one should know very well who&#039;s pleased and who&#039;s not to filter if desired.

@Dave, we get asked about this all the time. My response is &quot;The prevailing opinion in our profession is that it&#039;s unethical and, ethics aside, if Google ever does start policing this (please baby, please) you&#039;ll get hammered.

@Brian, really good point. They&#039;re pretty well screwed. It won&#039;t be long before 70% of page 1 will be about what dopes they are. How would that make you feel about a medical decision?</description>
		<content:encoded><![CDATA[<p>@David, I totally agree. It should be a no brainer to make the ask. Particularly in so high-touch a field as plastic surgery one should know very well who&#8217;s pleased and who&#8217;s not to filter if desired.</p>
<p>@Dave, we get asked about this all the time. My response is &#8220;The prevailing opinion in our profession is that it&#8217;s unethical and, ethics aside, if Google ever does start policing this (please baby, please) you&#8217;ll get hammered.</p>
<p>@Brian, really good point. They&#8217;re pretty well screwed. It won&#8217;t be long before 70% of page 1 will be about what dopes they are. How would that make you feel about a medical decision?</p>
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		<title>By: Will Scott</title>
		<link>http://www.searchinfluence.com/2009/07/unethical-customer-reviews/comment-page-1/#comment-24603</link>
		<dc:creator>Will Scott</dc:creator>
		<pubDate>Wed, 15 Jul 2009 21:34:29 +0000</pubDate>
		<guid isPermaLink="false">http://www.searchinfluence.com/?p=1682#comment-24603</guid>
		<description>@David, I totally agree. It should be a no brainer to make the ask. Particularly in so high-touch a field as plastic surgery one should know very well who&#039;s pleased and who&#039;s not to filter if desired.

@Dave, we get asked about this all the time. My response is &quot;The prevailing opinion in our profession is that it&#039;s unethical and, ethics aside, if Google ever does start policing this (please baby, please) you&#039;ll get hammered.

@Brian, really good point. They&#039;re pretty well screwed. It won&#039;t be long before 70% of page 1 will be about what dopes they are. How would that make you feel about a medical decision?</description>
		<content:encoded><![CDATA[<p>@David, I totally agree. It should be a no brainer to make the ask. Particularly in so high-touch a field as plastic surgery one should know very well who&#8217;s pleased and who&#8217;s not to filter if desired.</p>
<p>@Dave, we get asked about this all the time. My response is &#8220;The prevailing opinion in our profession is that it&#8217;s unethical and, ethics aside, if Google ever does start policing this (please baby, please) you&#8217;ll get hammered.</p>
<p>@Brian, really good point. They&#8217;re pretty well screwed. It won&#8217;t be long before 70% of page 1 will be about what dopes they are. How would that make you feel about a medical decision?</p>
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		<title>By: Brian Combs</title>
		<link>http://www.searchinfluence.com/2009/07/unethical-customer-reviews/comment-page-1/#comment-24592</link>
		<dc:creator>Brian Combs</dc:creator>
		<pubDate>Wed, 15 Jul 2009 19:20:05 +0000</pubDate>
		<guid isPermaLink="false">http://www.searchinfluence.com/?p=1682#comment-24592</guid>
		<description>Lifestyle Lift is now also facing a reputation management problem, as the State of NY AG press release is quickly climbing the rankings for {lifestyle lift]. That&#039;s going to stick with them long after the fine is paid.</description>
		<content:encoded><![CDATA[<p>Lifestyle Lift is now also facing a reputation management problem, as the State of NY AG press release is quickly climbing the rankings for {lifestyle lift]. That&#8217;s going to stick with them long after the fine is paid.</p>
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		<title>By: Fake Reviews Will Cost You Real $ - Just Ask LifeStyle Lift &#124; Local SEO Guide</title>
		<link>http://www.searchinfluence.com/2009/07/unethical-customer-reviews/comment-page-1/#comment-24583</link>
		<dc:creator>Fake Reviews Will Cost You Real $ - Just Ask LifeStyle Lift &#124; Local SEO Guide</dc:creator>
		<pubDate>Wed, 15 Jul 2009 17:03:55 +0000</pubDate>
		<guid isPermaLink="false">http://www.searchinfluence.com/?p=1682#comment-24583</guid>
		<description>[...] Unethical Customer Reviews Can Cost You Big - Search Influence [...]</description>
		<content:encoded><![CDATA[<p>[...] Unethical Customer Reviews Can Cost You Big &#8211; Search Influence [...]</p>
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		<title>By: Earlpearl</title>
		<link>http://www.searchinfluence.com/2009/07/unethical-customer-reviews/comment-page-1/#comment-24580</link>
		<dc:creator>Earlpearl</dc:creator>
		<pubDate>Wed, 15 Jul 2009 15:16:51 +0000</pubDate>
		<guid isPermaLink="false">http://www.searchinfluence.com/?p=1682#comment-24580</guid>
		<description>Nice story.  I saw where M Blumenthal also picked it up, and found out about this version from david mihm on twitter.

After reading the stories I emailed a business owner/web site owner w/ a business in NY state with a similar message as your own:

1.  Don&#039;t do this, especially in NY State, where they engage in active consumer protection.
2.  I know the bus owner has a competitor who does this.  hmmm....maybe that can help the bus owner I know better compete.

I agree.  I wouldn&#039;t do this.  Even as some search engines  (Google-&gt; ;) ) don&#039;t police this at all, some state attorney generals are addressing web marketing activities that can be either false advertising, openings for ripping off customers, etc.

I&#039;d figure out ways to get honest reviews.  I&#039;d encourage them...in fact I&#039;d set up parameters to get them on the web.

I wouldn&#039;t fake them at all.  It could cost big time.  At some point in the future, with various state attorney&#039;s going after these scams, the SE&#039;s and the various review sites on the web will have to address these types of scams in a serious and RESPONSIBLE manner.</description>
		<content:encoded><![CDATA[<p>Nice story.  I saw where M Blumenthal also picked it up, and found out about this version from david mihm on twitter.</p>
<p>After reading the stories I emailed a business owner/web site owner w/ a business in NY state with a similar message as your own:</p>
<p>1.  Don&#8217;t do this, especially in NY State, where they engage in active consumer protection.<br />
2.  I know the bus owner has a competitor who does this.  hmmm&#8230;.maybe that can help the bus owner I know better compete.</p>
<p>I agree.  I wouldn&#8217;t do this.  Even as some search engines  (Google-&gt; <img src='http://www.searchinfluence.com/wp-includes/images/smilies/icon_wink.gif' alt=';)' class='wp-smiley' />  ) don&#8217;t police this at all, some state attorney generals are addressing web marketing activities that can be either false advertising, openings for ripping off customers, etc.</p>
<p>I&#8217;d figure out ways to get honest reviews.  I&#8217;d encourage them&#8230;in fact I&#8217;d set up parameters to get them on the web.</p>
<p>I wouldn&#8217;t fake them at all.  It could cost big time.  At some point in the future, with various state attorney&#8217;s going after these scams, the SE&#8217;s and the various review sites on the web will have to address these types of scams in a serious and RESPONSIBLE manner.</p>
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		<title>By: Plastic Surgery Co. Settles with NYS over False Reviews &#187; Understanding Google Maps &#38; Local Search</title>
		<link>http://www.searchinfluence.com/2009/07/unethical-customer-reviews/comment-page-1/#comment-24577</link>
		<dc:creator>Plastic Surgery Co. Settles with NYS over False Reviews &#187; Understanding Google Maps &#38; Local Search</dc:creator>
		<pubDate>Wed, 15 Jul 2009 14:26:09 +0000</pubDate>
		<guid isPermaLink="false">http://www.searchinfluence.com/?p=1682#comment-24577</guid>
		<description>[...] Scott has an excellent piece relating to this settlement and how small businesses should approach the review process ethically.  [...]</description>
		<content:encoded><![CDATA[<p>[...] Scott has an excellent piece relating to this settlement and how small businesses should approach the review process ethically.  [...]</p>
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		<title>By: David Mihm</title>
		<link>http://www.searchinfluence.com/2009/07/unethical-customer-reviews/comment-page-1/#comment-24576</link>
		<dc:creator>David Mihm</dc:creator>
		<pubDate>Wed, 15 Jul 2009 14:22:04 +0000</pubDate>
		<guid isPermaLink="false">http://www.searchinfluence.com/?p=1682#comment-24576</guid>
		<description>Will, as one of THE experts in online marketing for plastic surgeons I am sure you see this kind of thing on a daily basis in your competitive research.  It must be sickening.  I&#039;ve found in my own business that it is really not that difficult to ask a satisfied customer for a quick testimonial after the completion of a project (or in this case a surgery).  A business owner just needs to start getting into this habit.  Perhaps even a month or six weeks later...I would think it would give the customer a warm, fuzzy feeling to know that someone was following up just to make sure everything was OK.</description>
		<content:encoded><![CDATA[<p>Will, as one of THE experts in online marketing for plastic surgeons I am sure you see this kind of thing on a daily basis in your competitive research.  It must be sickening.  I&#8217;ve found in my own business that it is really not that difficult to ask a satisfied customer for a quick testimonial after the completion of a project (or in this case a surgery).  A business owner just needs to start getting into this habit.  Perhaps even a month or six weeks later&#8230;I would think it would give the customer a warm, fuzzy feeling to know that someone was following up just to make sure everything was OK.</p>
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